How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Cookingli FAQ page. Here you’ll find answers to the most common questions about orders, shipping, and our services.

1. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

2. How long does shipping take?

We offer two shipping options:

Standard Shipping: 7–12 business days (Free)
Express Shipping: 5–8 business days ($11)

Delivery times are estimates and may vary due to external factors such as carrier delays or holidays.

3. How long does order processing take?

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a tracking number via email.

4. How can I track my order?

After your order is shipped, we will send you a confirmation email with a tracking number. You can use this to monitor your delivery status.

5. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.
We can only modify or cancel orders before they are shipped.

6. What payment methods do you accept?

We accept major credit and debit cards. All payments are processed securely.

7. What if I enter the wrong shipping address?

Please ensure your shipping address is correct at checkout.
Cookingli is not responsible for orders shipped to incorrect addresses provided by customers.

8. What should I do if my order is delayed?

While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control.
If your order is significantly delayed, please contact us and we will assist you.

9. Do you offer returns or refunds?

Yes, we offer returns and refunds under certain conditions.
Please refer to our Return & Refund Policy page for full details.

10. How can I contact customer support?

You can reach us through the following:

📧 Email: info@cookingli.com
📞 Phone: +1 (774) 260-5294

We typically respond within 24–48 business hours.